French Language Academy - Frequently Asked Questions

Frequently Asked Questions

General FAQs

What types of courses do you offer?
We offer a variety of courses including live online classes, recorded self-paced courses, and hybrid learning options across various subjects and age groups.
Who are the instructors?
Our instructors are certified educators and industry professionals with years of teaching and practical experience.
How do I enroll in a course?
You can browse our list of courses, select a course, and complete the registration and payment process online. For live classes, you could request a demo, fill up an application form, make the payment, and then classes can commence.
Do I need any special software or equipment to attend classes?
A computer or tablet with a stable internet connection, a microphone, and a webcam (for live classes) are recommended. Specific software requirements, if any, will be mentioned in the course description.
What is the difference between live classes and self-paced courses?
Live classes are real-time interactive sessions with instructors, while self-paced courses are pre-recorded lessons that you can access anytime, anywhere.

Live Classes FAQs

What is the payment structure for live classes?
Fees for live classes are collected in advance for 10 hours at an hourly rate. After the first 10 hours are completed, a request will be sent to pay for the next 10 hours.
Is there a refund policy for live classes?
No, there is no refund for live classes as payments are made only after a demo class and once the learner is satisfied.
How are classes scheduled?
Classes are scheduled based on mutual convenience between the learner and the instructor.
What happens if I skip a scheduled class?
If a session is skipped without adequate notice and confirmation, it will still be accounted for in the billing. For learners in small group sessions, an extra individual session will need to be taken before the next group session. This extra session will also be billed.
Can I reschedule a class in case of an emergency?
Classes should not be skipped unless there is an emergency or unavoidable circumstance. Advance notice and confirmation must be obtained from the instructor as far as possible.
What if I need help with only a specific topic or doubt? Can I request a class of duration of 1 hour or a few hours for learning that topic or clearing my doubt?
You can request live one-on-one sessions for doubt clearing or learning specific topics. The fees for these sessions will be charged separately and must be paid before the session starts.
How many students will there be in a live online class?
It will be one-on-one or in small groups learning the same topic.

Recorded Self-Paced Courses FAQs

How long can I access recorded courses?
Recorded courses come with a defined access period, which will be communicated at the time of enrollment.
What happens if my course access period expires?
After the access period expires, you can request renewed access by making an additional payment.
Are recorded lessons downloadable?
No, recorded lessons are available for streaming only to protect intellectual property.

Payment and Refunds FAQs

Can I request a refund for live or recorded courses?
Refunds are not available for live classes or recorded courses, as payments for live classes are made only after a satisfactory demo and recorded courses are delivered upon enrollment.
What payment methods do you accept?
We accept credit/debit cards, UPI payments, and net banking.
Can I pay in installments for live classes?
Yes, live class fees are collected in blocks of 10 hours to make the payment process manageable.

Custom Learning and Special Needs FAQs

Can I customize a learning program for my child?
Yes, we offer tailored learning solutions. Contact us to discuss your requirements.
Do you offer support for students with special needs?
Yes, we strive to make our courses inclusive and accessible. Please contact us with specific requirements for assistance.

Educational Consultancy FAQs

What does your educational consultancy service include?
Our consultancy services include academic advising, curriculum design, teacher training, and institutional development.
How can I schedule a consultancy session?
Please send us a mail at ceo@carlaganacademy.com, and our team will contact you to schedule a session.
Can schools or organizations avail your services?
Yes, we offer special services and rates for institutions. Please send us a mail at ceo@carlaganacademy.com for more details.

Technical Support FAQs

What should I do if I face technical issues?
Please send us an email at carlaganacademy@gmail.com.
Can I access courses on mobile devices?
Yes, our platform is mobile-friendly, and you can browse on our website using your mobile. For recorded courses, our dedicated mobile app is also available.
What if I forget my password?
Use the “Forgot Password” option on the login page to reset it.
What internet speed is recommended for online classes?
A stable connection with at least 5 Mbps speed is recommended for smooth streaming.
Modifié le: vendredi 6 décembre 2024, 11:51